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Center Of Treatment Innovation (COTI)​


If you are experiencing an emergency, call 911. You are protected by the Good Samaritan Law.


To receive immediate crisis support, call (833) 435-2272.


Opioid Treatment and Response Team

FLACRA offers immediate response services including overdose prevention, treatment and community recovery support for addiction to prescription opioids and illicit drugs such as heroin. Through our Center of Treatment Innovation (COTI), we’re working to help those in crisis and reduce opioid-related deaths.

Mobile Crisis Team and Telehealth Support

The FLACRA Mobile Crisis Team responds throughout Ontario, Yates Schuyler, Seneca, and Wayne Counties, providing onsite emergency support for those in crisis who are without transportation. Our mobile van offers telehealth video conferencing with doctors, nurses and clinicians to provide quick response when it is needed most.

Process of Getting Treatment

We know that getting the treatment you or your loved one needs can be difficult and confusing. We want to make this process as easy and clear as possible. Below is a step-by-step guide of how our COTI process works.

  1. Call (833) 435-2272 or (833) 4-FLACRA

  2. Speak with a Certified Recovery Peer Advocate (CRPA)

  3. Engage with a mobile clinician

  4. Get referrals for the care you need

  5. Get help getting to your initial treatment appointment

Safety Precautions During the COVID-19 Pandemic

We recognize the challenges posed by the COVID-19 health crisis and have taken significant steps to continue providing immediate opioid response services, while protecting the health of our clients, staff and community.


We are adhering to CDC guidelines for COVID-19 to ensure the highest standards of safety. Personal Protection Equipment (PPE) has been made available to staff working in the field.

As this situation evolves, our leadership team will continue to work with our COTI partners and other government, health and community leaders to implement and adhere to all necessary safety measures.

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