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About Us

Founded in 1973, FLACRA is a private, not-for-profit agency serving individuals and their loved ones in the Finger Lakes Region whose lives are affected by substance use and other health-related disorders.


FLACRA employs 400 full-time, part-time and per-diem staff comprised of program supervisors, credentialed substance abuse counselors, peer specialists, nurses, vocational and therapy aides and administrative staff – all dedicated to the individuals and families in recovery.


Our executive management team has decades of knowledge and experience and leads with strong commitment and dedication to the agency values.


To provide comprehensive and quality care for individuals and families in the Finger Lakes area whose lives are affected by substance use disorder and/or mental health care needs


  • Innovation, Empowerment, and Accountability

  • Collaboration and Community Relationships

  • Customer Care, Quality, and Positive Outcomes

  • Diversity, Equity, Inclusion, and Equal Access

  • Direct Communication

  • Empathy


Dedicated to maintaining quality and integrity in all aspects of our operations.
FLACRA is committed to conformance with high ethical standards and compliance with all governing laws and regulations in the delivery of Substance Use and Mental Health Services. 
It is the personal responsibility of all who are associated with FLACRA to honor this commitment in accordance with the terms of the FLACRA Canon of Ethical Principles and Code of Ethics, related policies and procedures, and standards developed by FLACRA in connection with the Corporate Compliance Program.

Click here to see FLACRA Corporate Compliance Plan

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FLACRA Leadership Team

Executive Leadership 

Jennifer Carlson, President & CEO

Ruth Donk, Chief Operating Office

Danielle Tilden, Executive Vice President

Jason Briggs, Executive Vice President

Andrea Greene, Vice President of Residential Services


Senior Leadership 

Melody Thorpe, Senior Director of Finance

John L’Hommedieu, Senior Director of Residential Services

Kate Bluett, Senior Director of Residential Services

Jessica Chase, Senior Director of Housing & Community Based Services

Brianna LaDelfa, Senior Director of Operations - Monroe Region

Crystal Clark, Senior Director of Quality Assurance

Yvonne Fitzgerald, Senior Director of Housing & Facilities


Board of Directors Chair

Amaris Elliot-Engel