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About Us

Founded in 1973, FLACRA is a private, non-profit agency serving individuals and their loved ones in the Finger Lakes Region whose lives are affected by substance use and other health-related disorders.


FLACRA employs 400 full-time, part-time and per-diem staff comprised of program supervisors, credentialed substance abuse counselors, peer specialists, nurses, vocational and therapy aides and administrative staff – all dedicated to the individuals and families in recovery.


Our executive management team has decades of knowledge and experience and leads with strong commitment and dedication to the agency values.


Provide care for those whose lives are affected by alcohol and substance abuse. This includes youth, adults, and families in the Finger Lakes area.


  • Create an environment where those in need will come to us.

  • Serve all that come to us in need of help.

  • Provide all we serve the opportunity to complete treatment.


Dedicated to maintaining quality and integrity in All aspects of our operations.


FLACRA is committed to conformance with high ethical standards and compliance with all governing laws and regulations in the delivery of Addiction and Mental Health Services. 


It is the personal responsibility of all who are associated with FLACRA to honor this commitment in accordance with the terms of the FLACRA Canon of Ethical Principles and Code of Ethics, related policies and procedures, and standards developed by FLACRA in connection with the Corporate Compliance Program.

Click here to see FLACRA Corporate Compliance Plan

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FLACRA Leadership Team

Executive Leadership 

Jennifer Carlson, Chief Executive Officer

Ruth Donk, Vice President of Finance and Administration

Danielle Tilden, Vice President of Outpatient and Community-Based Services

Jason Briggs, Vice President Mental Health and In-Community Services

Christopher Pridmore, Vice President of Business Strategy and Marketing


Senior Leadership 

Melody Thorpe, Senior Director of Finance

John L’Hommedieu, Senior Director of Residential Services

Joy Field, Senior Director of Advanced Business Data Analytics and Facilities Services

Holly Smith, Senior Director of Outpatient and Community-Based Services

Brianna LaDelfa, Senior Director of Operations - Monroe Region

Bethany Felicita, Senior Director of COTI and Community Treatment Transformation

Crystal Clark, Senior Director of Quality Assurance


Board of Directors Chair

Shafeegh Habeeb