Resources
Glossary of Terms and Services
Certified Community Behavioral Health Clinic (CCBHC)
FLACRA’s one-stop wellness centers located in Rochester, Geneva, and Penn Yan. These clinics offer integrated substance use, medical, and mental health services, especially for vulnerable individuals with the most serious and complex behavioral health needs.
Services include:
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24/7/365 crisis mental health support
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Screening, assessment, and diagnosis
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Psychiatric rehabilitation services
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Peer support, counseling, and family support
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Targeted case management
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Intensive mental health care for those in the military and veterans
Certified Recovery Peer Advocate (CRPA)
A CRPA is a trained individual with lived experience in recovery from substance use and/or mental health disorders. FLACRA Peers provide non-clinical support and guidance to clients in or seeking recovery.
Detoxification
FLACRA’s detoxification services are designed to provide a safe and medically supervised environment for individuals struggling with substance use disorders. Treatment is individualized to each client’s needs and during detox care, clients receive assistance in planning their recovery care plan.
Medical Stabilization
Medical stabilization is a critical component of the recovery process for individuals suffering from substance use disorder, specifically during acute withdrawal. It involves medically supervised detoxification and stabilization.
Reintegration
Reintegration works as a stepping stone to independent living, allowing clients to transition from a supervised housing program to a more independent living environment. The reintegration process includes career development, counseling, activities of daily living, and family involvement is strongly encouraged.
OASAS-Certified
Programs that are “OASAS-Certified” means they have met New York State’s standards for substance use disorder services. This certification ensures FLACRA provides safe, ethical, and effective care that clients and their families can trust.
820 Residential Services
Refers to the Part 820 Residential Services Certification awarded by New York State for programs that provide residential treatment for individuals with substance use disorders. This ensures that FLACRA’s residential programs are designed to offer stabilization, rehabilitation, and reintegration services.
Frequently Asked Questions
Client FAQs
Getting Started
How do I access treatment and care?
Call us at (833) 435-2272 to speak with an Access Representative who will refer you to the level of care you need. Transportation may be provided if needed.
Who can access services from FLACRA?
FLACRA provides mental health and/or substance use treatment and counseling to adults and their families. Mental health services are available to adults, families, and youth ages 5 and up. Call us at (833) 435-2272 to get started.
What happens at my first appointment?
Your first visit focuses on understanding your needs and goals. We’ll review your history, discuss current concerns, and work together to create a care plan that fits you. Call us at (833) 435-2272 to find the level of care you need and schedule your first appointment.
What should I bring to my first appointment?
Please bring:
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A photo ID
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Your insurance card (if you have one)
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A list of current medications
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Any relevant medical or mental health information
If you don’t have these items, don’t worry, we’ll still help you get started. Call us at (833) 435-2272 to find the level of care you need and schedule your first appointment.
Services & Treatment
Do you treat both mental health and substance use at the same time?
Yes. Many people experience both mental health and substance use challenges. We provide integrated care, meaning we can support both at the same time through counseling, medication management, peer support, and care coordination. Check out our CCBHC program to learn more.
Can I attend a group without being a client at FLACRA?
No, but our Recovery Community Centers offer groups and programs that are free and open to the public. Check out our Connections page to find out more information.
How long does treatment last?
Treatment length varies for each person. Some services are short-term, such as crisis stabilization, while others may be ongoing. We work with you to determine the right level and duration of care. Call us at (833) 435-2272 to discuss your treatment options.
How long do I have to wait to see the doctor or get medication-assisted treatment?
Same day appointments can be available, dependent on service needs and provider schedules. Our team works to connect you to care as quickly as possible and will discuss timelines during intake. Call us at (833) 435-2272 to check our availability.
Can my family be involved in my care?
Yes. With your permission, family members or loved ones can be included in counseling sessions or treatment planning. We also offer support services for families.
Do you offer help beyond counseling, like housing or employment support?
Yes. In addition to treatment services, we offer care management, supportive housing programs, vocational services, peer support, and community recovery programs to help you build long-term stability.
Insurance & Payment
How do I pay for treatment?
FLACRA provides services to all individuals regardless of ability to pay. Call us at (833) 435-2272 to discuss your options.
What insurance does FLACRA accept?
We accept a wide range of insurance, including:
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NYS Medicaid
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Fidelis
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Blue Cross Blue Shield
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MVP
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Aetna
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United Health Care
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Tricare
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and more…
Call us at (833) 435-2272 to verify your benefits.
What if I don’t have insurance or my insurance is not accepted?
We believe everyone deserves care. If you don’t have insurance, we can discuss options such as Medicaid enrollment assistance, sliding scale fees, or other funding sources that may be available. Call us at (833) 435-2272 to discuss your options.
Privacy & Support
Are services confidential?
Yes. Your privacy is very important to us. All services are confidential and follow state and federal privacy laws, including HIPAA regulations and Part 2, 42-CFR.
Is crisis support available?
If you are experiencing a crisis, you may call 988 or 911 for emergency assistance. You can also contact our COTI team to learn about available crisis services in your area at (833) 435-2272.